Frequently Asked Questions - Route Delivery

Q. Do you deliver in my area?

A. We deliver in Topeka and Lawrence.

Q. How often will Hygienic pick-up and deliver my cleaning?

A. As a Route Customer, we will stop by your home or office twice a week without you having to be there. Your cleaning will be picked up and returned on alternating scheduled days. We invite you to view a short video to see how it works.

As a Will-Call Customer, we will stop by your home or office just when you need our services. You only need to call the day(s) before or early morning of your scheduled delivery service day.

When we set up your account, we will ask if you would prefer to be a Route or a Will-Call Customer.

Your scheduled pick-up and delivery days will be determined by your pick-up and delivery address. After signing up for our service, your driver will let you know which days your account will be serviced.

Monday/Thursday Schedule -- Any item(s) picked up on Monday will be delivered on Thursday. Any item(s) picked up on Thursday will be delivered Monday.

Tuesday/Friday Schedule -- Any item(s) picked up on Tuesday will be delivered on Friday. Any item(s) picked up on Friday will be delivered on Tuesday.

Q. What if I need customer service?

A. Once you have signed up, your driver becomes your own personal customer service representative. You will be given his mobile number. Feel free to call him with any questions or concerns or to schedule a pick-up (if you are a Will-Call Customer). Our drivers are very knowledgeable, and care about the service they provide. Of course you are always welcome to call our offices at 785-273-0571 in Topeka, 785-842-8488 in Lawrence, or toll free at 1-888-292-0601.

Q. Will you provide us with cleaning bags?

A. All customers will be supplied with a nylon bag with a drawstring at no charge. Your driver will replace your bag when he picks up your cleaning.

Q. Can I still take advantage of all services Hygienic offers?

A. Yes. Our pick-up and delivery customers are entitled to all services Hygienic Cleaners provides, including household items (bedding, drapes, rugs, etc.), leather and suede, alterations, wedding and formal attire and much more.

Q. Where do I put my cleaning for my driver?

A. For Office Customers -- For most offices we service, your cleaning will be picked up and delivered right to your desk. However, some businesses choose to have a central location (like a break room or front desk). Once your account has been set up, your driver will contact you by phone or in person to discuss with you your area for pick-up and delivery.

For Residential Customers -- Most residential customers leave their cleaning by their front door. Others use the garage or another door -- or even inside their homes -- for this service. Where ever you feel most comfortable is fine with us. If you need a hanger for your finished orders, just let us know and we will provide you with one.

Q. What if I have a special request?

A. If you have a special request ("no crease in black slacks", "ink on blue shirt", "repair hem in dress", etc.) you only need to put a note in your bag and we will take care of each request. We will put on going requests on your account so you will not need to remind us on each order.

Q. What about holidays?

A. Customers will be notified, in advance in writing and with a phone call of any schedule changes for pick-up and delivery during holiday weeks.

Q. What do I do with all of my extra hangers?

A. A hanger-caddie for recycling your hangers will be provided to your upon request. When it is full, simply leave it for your driver and he will take the full one and give you an empty one the same day.

Q. How do I pay for my cleaning?

A. You will be set up on a "House Charge Account". We will send you a statement every 28 days. Payment can either be made by check or automatically charged to your credit card. For the ultimate convenience, we ask that all accounts are set up as a "House Charge Account" as our drivers do not carry cash.